Here at AEHV, we have been monitoring the coronavirus (COVID-19) pandemic closely and following guidelines from the CDC, state of Florida, and local health organizations. We have implemented new curbside services during this trying time to help keep our staff and clients safe and healthy – all while remaining open so we can continue to provide 24/7 emergency care to Volusia County pets.
Please review our new protocols for emergency care:
– When you arrive in the parking lot, please call us at (386) 252-0206 and one of our team members will provide further instructions.
– You can complete and submit all patient and client forms now online.
As of April 8th, only essential veterinary staff and are allowed in the building and you will be asked to wait in your vehicle during your pet’s appointment. Our veterinarians will be connecting with you via phone or video chat during your pet’s appointment and to discuss treatment plans. Payment will be collected over the phone or you can pay online via ScratchPay or CareCredit – learn more here.
To help protect our clients and staff, we continue to follow these safety protocols:
– All exam rooms are thoroughly cleaned and disinfected after each emergency appointment.
– All staff members are wearing personal protective equipment (PPE).
– Staff members that are ill are on work restriction and are instructed to stay home and rest.
– We ask any pet parents that are ill to stay home and have a healthy friend or family member bring the pet requiring emergency care to our animal hospital.
All of these efforts are in place to help keep our staff safe and healthy so we can continue to provide life-saving care to Volusia County pets. We welcome your call at (386) 252-0206 if you have any questions or concerns.
Additional Information for Pet Parents During the Coronavirus Pandemic
Pets cannot contract COVID-19. After thousands of tests in both cats and dogs, IDEXX – a global leader in veterinary diagnostics – stated that pets could not contract or spread the coronavirus. These test results align with the current expert understanding that COVID-19 is primarily transmitted person-to-person and supports the recommendation against testing pets for the virus.
However, because all animals carry germs that can make people sick, it’s always a good idea to wash your hands before and after touching any pet, practice good pet hygiene, and talk to your primary care veterinarian if you have questions about your pet’s health.
Pets may experience behavioral changes during this time. If you are like many people and working from home, this sudden variation may cause behavioral changes in your pet. Almost all pets enjoy a routine, so when something changes in their daily life, it can cause some degree of stress.
We encourage all pet parents working from home to try their best to maintain a consistent schedule to help ease potential anxiety.
We Welcome Your Call 24/7
We thank all of our clients and the local community for your understanding and support during this unprecedented time. Please know AEHV remains open to serve Volusia County pets with 24/7 emergency care.
We welcome your call at (386) 252-0206.
Stay safe. Stay healthy.
