Referring Veterinary Patients
To Our Veterinary Colleagues:
We are here to serve you, your patients, and the pet families of Volusia and Flagler Counties. We will always be open and ready to handle emergencies 24-hours a day. With a spacious, well-equipped, conveniently located hospital, we can provide your referred patients with comprehensive emergency services including:
- Advanced diagnostic testing (ultrasound, endoscopy)
- Blood, plasma and transfusions
- Digital cytology
- Digital radiography (x-rays)
- Emergency surgery
- Fluoroscopy
- High definition CT scan
- Hospitalization in our intensive care unit
- In-house STAT laboratory
- Multimodal pain management
- Onsite pharmacy
- Overnight monitoring
- Radiographic interpretation
- Temperature-controlled oxygen cages
- Therapeutic laser
- Two isolation wards
We’re Available When:
- A client has an emergency with their pet outside of your regular office hours
- You feel a patient requires intensive care or monitoring, including overnight and/or weekend case supervision
- A patient requires or may require administration of blood products or constant rate infusion drug therapy
- A client prefers that his or her pet receive overnight post-surgical or post-anesthesia monitoring and supervision and/or pain management
- A patient is recovering from surgery or anesthesia and you recommend overnight monitoring for patient safety
You Can Refer Your Patients to Us
We are here to be an extension of the care you provide to your patients. You can feel comfortable referring clients to us if:
- A client has an emergency with their pet outside of your regular office hours
- You feel a patient requires intensive care or monitoring, including overnight and/or weekend case supervision
- A patient requires more advanced diagnostic testing than available at your clinic
- A patient requires or may require administration of blood products or constant rate infusion drug therapy
- A patient requires overnight post-surgical or post-anesthesia monitoring and supervision and/or pain management
Making a Patient Referral
You may direct your clients to AEHV for after-hours emergency care in the following ways:
Answering Machine/
Call Forwarding
Voicemail or an answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number where a live person is available.
Window Decal for Your Hospital
Your hospital may wish to display a small sign, which we provide at no cost, on your front door advising clients arriving after hours of the location and telephone number of our hospital. In addition, feel free to list us on your website under ‘In Case of Emergency’ with our phone number and a link to our website.
Emergency Service Materials
Magnets and brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact our Hospital Manager,
Joshua Van Nieuwal.
Communication & Collaboration
FOR OPTIMAL OUTCOMES
As an emergency hospital, our goal is to support you as the primary care veterinarian. That means educating our clients about the kind of care we provide (we do not offer routine or wellness services), ensuring they have a relationship with a primary care veterinarian, and communicating with that clinic about their patient’s visit.
We ask all clients to list their veterinarian on their pet’s intake form, allowing us to fax or email a discharge summary. We keep detailed medical records for every patient we see, and we always encourage clients to follow up with their primary care veterinarian after their visit. We believe that by working closely with primary care veterinarians, we can coordinate care and improve patient outcomes.
