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Referring Veterinary Patients

To Our Veterinary Colleagues:

We are here to serve you, your patients, and the pet families of Volusia and Flagler Counties. We will always be open and ready to handle emergencies 24-hours a day. With a spacious, well-equipped, conveniently located hospital, we can provide your referred patients with comprehensive emergency services including:

We’re Available When:

You Can Refer Your Patients to Us

We are here to be an extension of the care you provide to your patients. You can feel comfortable referring clients to us if:

Making a Patient Referral

You may direct your clients to AEHV for after-hours emergency care in the following ways:

Answering Machine/
Call Forwarding

Voicemail or an answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number where a live person is available.

Window Decal for Your Hospital

Your hospital may wish to display a small sign, which we provide at no cost, on your front door advising clients arriving after hours of the location and telephone number of our hospital. In addition, feel free to list us on your website under ‘In Case of Emergency’ with our phone number and a link to our website.

Emergency Service Materials

Magnets and brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact our Hospital Manager,
Joshua Van Nieuwal.

Communication & Collaboration

As an emergency hospital, our goal is to support you as the primary care veterinarian. That means educating our clients about the kind of care we provide (we do not offer routine or wellness services), ensuring they have a relationship with a primary care veterinarian, and communicating with that clinic about their patient’s visit. 

We ask all clients to list their veterinarian on their pet’s intake form, allowing us to fax or email a discharge summary. We keep detailed medical records for every patient we see, and we always encourage clients to follow up with their primary care veterinarian after their visit. We believe that by working closely with primary care veterinarians, we can coordinate care and improve patient outcomes.

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