Referring Veterinary Patients

To Our Veterinary Colleagues

We are here to serve you, your patients, and the pet families of Volusia and Flagler Counties. We will always be open and ready to handle emergencies 24-hours a day. With a spacious, well-equipped, conveniently located hospital, we can provide your referred patients with comprehensive emergency services including:

  • Advanced diagnostic testing (ultrasound, endoscopy, CT scan)
  • Digital radiography (x-rays)
  • Emergency surgery
  • Hospitalization in our intensive care unit
  • Onsite STAT laboratory
  • Overnight monitoring
  • Radiographic interpretation

We’re Available When:

  • A client has an emergency with their pet outside of your regular office hours
  • You feel a patient requires intensive care or monitoring, including overnight and/or weekend case supervision
  • A patient requires or may require administration of blood products or constant rate infusion drug therapy
  • A client prefers that his or her pet receive overnight post-surgical or post-anesthesia monitoring and supervision and/or pain management
  • A patient is recovering from surgery or anesthesia and you recommend overnight monitoring for patient safety

How To Refer a Patient

Answering Machine or Call Forwarding

Voicemail or an answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number.

Website Link

Feel free to list us on your website under ‘In Case of Emergency’ with our phone number and a link to our website where more information can be found.

Window Decal

Your hospital may wish to display a small sign, which we provide at no cost, on your front door advising clients arriving after hours of the location and telephone number of our hospital. Not only do clients appreciate this, the Veterinary Medical Board requires providing such notice.

Emergency Services Materials

Magnets and small brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact client services manager, Joshua Van Nieuwal who will promptly replenish your supply.

Communication & Collaboration

Detailed medical records are kept for every patient seen at our hospital. Clients are encouraged to follow up with their primary care veterinarian after their visit. Clients are also informed that we do not provide vaccinations or perform routine health procedures at our facility.

Our practice is designed to support you as the general practitioner, with whom they should have an ongoing relationship. We ask all clients to list their family veterinarian on their pet’s admission form, allowing us to fax or email our medical record. We believe that by working closely with you we are able to improve outcomes through a coordinated team effort of medical professionals.

Have questions or need to coordinate care? Contact us to speak with our team or request additional information.

Contact Us