Hospital Policies

Hospital Policies

Working With Your Regular Veterinarian

As an emergency service, we work in conjunction with your pet’s primary care veterinarian. If your pet is admitted tot he hospital overnight, they may remain in the intensive care unit until they are healthy enough to go home, or we will arrange for you to transfer your pet back to your regular veterinarian’s clinic in the morning. All medical records from their visit to the ER will be sent to your veterinarian at the time of discharge, ensuring they have all of the information necessary to provide any additional care.

Fees and Payments

As is customary for emergency care, payment is due at the time of service. Aside from the examination fee, if diagnostic tests or treatment is recommended, you will be presented with a treatment plan and associated costs. We do our very best to provide you with all of the information you need to make a decision that is right for you and your pet. Please do not hesitate to ask questions if there is anything that you do not understand. We know this can be a stressful experience and want you to feel as though you are well equipped to do what is best.

After hours facilities typically have slightly higher fees than general, day time practices due to our equipment, hours, and emergency training. If you are concerned about being able to manage costs in an emergency, we recommend you look into pet insurance. There are many great options available today with a variety of coverage levels. For your convenience, we accept Visa, Mastercard, Discover, approved checks, and cash. We also have financing options available including CareCredit and Scratchpay for qualified applicants.