FAQ

Frequently Asked Questions – And Answers

How long is the wait to be seen by a veterinarian?

In most cases, patients are seen on a “first-come, first-served” basis. More life-threatening cases, however, must take priority. If you feel your pet’s condition is life threatening, please notify our staff immediately upon arrival so the veterinarian on duty can perform an examination without delay. As this exam is conducted in the treatment area, you will not be present with your pet. The veterinarian will then meet with you personally to discuss findings and recommend a treatment plan. If your pet is in critical condition, you may be asked to sign a release allowing immediate treatment. Although we strive to meet with clients promptly, the unpredictable nature and severity of emergency cases may at times create delays, just as in human emergency rooms. We serve as both an emergency room and an intensive care unit so while the lobby may not appear too busy, we may be tending to the needs of critically ill patients that are hospitalized. Your patience is appreciated. Please let us know if there is anything we can do to make you more comfortable during any wait.

Do I need to transfer my pet back to my regular vet in the morning?

We are open 24/7, 365 days a year. Therefore, if your pet requires continued care and/or hospitalization, you may leave them with us until they are healthy enough to go home, or you can take them to your primary care veterinarian if it’s safe for your pet to be moved. We are staffed and equipped to provide intensive care and monitoring for as long as your pet needs it.

Why is it more expensive to visit the ER than my primary care veterinarian?

As a 24-hour hospital, we employ team members who are trained in emergency and critical care and work around the clock. We also have equipment and resources onsite not commonly found at the average general practice. Being prepared and capable of handling a wide variety of emergencies from minor lacerations to life-threatening conditions means we are ready to care for pets at a moment’s notice. The ability to serve in this capacity means there are times when the costs are higher than you may be accustomed to. We strongly encourage all pet owners to purchase pet insurance when their pet is young to help out in these situations.

How much does it cost to visit the ER?

Our examination fee is very reasonable. Beyond that, an emergency veterinarian must perform a thorough physical exam before he or she can determine what treatment, if any, is recommended. Following the exam, you will receive an estimate for the treatment plan the doctor recommends for your pet. Upon approval, you will be required to leave a deposit in the form of cash, check, or major credit card. We also offer a financing program through CareCredit for qualified applicants. Please feel free to ask questions if you do not understand any aspect of the estimate or treatment plan. If you are unable to afford the recommended plan, let us know what your budget for care is and we will do our best to work within that. Our goal is for every pet to receive the best possible medical care.